A 42-comment r/hermesagent thread ("Frustrated.") shows the recurring
shape: the model answers "Done, I will remember that", never calls the
memory tool, and the next session knows nothing. The page had no place
that tells a user to open MEMORY.md and check, or lists the other
reasons a write can be invisible (staged approval, another profile,
memory disabled, frozen snapshot). Add an ordered checklist and say
plainly that .env variables are not memory.
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