Files
hermes-agent/agent/error_surface.py
teknium1 1fc8887c6e fix(desktop): the error card names a WAF block and the User-Agent fix instead of 'retry in a moment'
upstream_blocked had no ERROR_CODE_KEYS entry or errorCodes copy, so the Desktop card fell
back to the provider-layer 'retry' body — wrong for a block a retry can never heal. Same
guidance as the CLI/TUI copy: set a User-Agent via the provider's extra_headers, or switch
provider. Other locales carry no errorCodes table and fall back to en. The Python fallback
set agent/error_surface.py::_NON_RETRYABLE_REASONS learns the reason too.
2026-09-19 09:57:21 -07:00

218 lines
10 KiB
Python

"""Structured error-surface descriptors for UI clients (Desktop/TUI).
Maps the internal failure taxonomy (``FailoverReason`` values carried in turn
results as ``failure_reason``, or raw exceptions from the turn dispatcher)
onto a small, stable wire descriptor ``{"layer", "code", "retryable"}``.
Layers: provider (model API rejected/failed), endpoint (user-configured
custom/local endpoint transport failure), streaming (SSE dropped mid-turn),
auth, billing (fallback signal; clients usually have a richer
``billing_block``), gateway (local runtime errored), disk (disk full).
Dependency-light and NEVER raises: surfacing diagnostics must not break the
error path it describes. Descriptors are advisory — clients fall back to
string sniffing when absent or partial.
"""
from __future__ import annotations
import logging
from typing import Any, Optional
logger = logging.getLogger(__name__)
LAYER_PROVIDER = "provider"
LAYER_ENDPOINT = "endpoint"
LAYER_STREAMING = "streaming"
LAYER_AUTH = "auth"
LAYER_BILLING = "billing"
LAYER_GATEWAY = "gateway"
LAYER_DISK = "disk"
# failure_reason → UI layer. Unlisted reasons fall back to LAYER_PROVIDER:
# every FailoverReason comes from classifying a provider call. Loop-site codes
# (agent/turn_failure_copy.py::SITE_FAILURE_CODES) are listed explicitly: the
# ones that are not provider verdicts map to the gateway layer so the client
# does not offer "Switch provider"; the ones the model/provider caused
# (cut-off output, empty or broken reply) stay on the provider layer, where the
# clients' per-code copy names the real fix (`continue`, smaller steps, /retry).
_REASON_TO_LAYER = {
"auth": LAYER_AUTH, "auth_permanent": LAYER_AUTH, "billing": LAYER_BILLING, "billing_unverified": LAYER_BILLING,
"loop_error": LAYER_GATEWAY, "interpreter_shutdown": LAYER_GATEWAY, "session_busy": LAYER_GATEWAY,
"truncated": LAYER_PROVIDER, "empty_response": LAYER_PROVIDER, "invalid_response": LAYER_PROVIDER,
"context_overflow": LAYER_PROVIDER, # a bigger-window model IS the fix, so Switch provider applies
}
# Failures between us and the base_url (not a provider verdict); on a
# custom/local endpoint they point at the user's endpoint config.
_TRANSPORT_REASONS = {"timeout", "ssl_cert_verification"}
# Free-tier kinds where a later send can succeed on its own (a wait, an outage clearing); the
# rest need a sign-in or another provider.
_FREE_TIER_RETRYABLE_KINDS = {"rate_limited", "at_capacity", "outage"}
# Deterministic for the request — a bare "Retry" repeats the failure. Fallback
# only: current backends stamp the classifier's verdict in ``failure_retryable``.
# Kept in sync with ``classify_api_error``'s retryable=False verdicts.
_NON_RETRYABLE_REASONS = {
"auth", "auth_permanent", "billing", "billing_unverified", "content_policy_blocked",
"provider_policy_blocked", "model_not_found", "format_error", "ssl_cert_verification",
"context_overflow", "interpreter_shutdown", "upstream_blocked",
}
# Providers whose base_url is user-supplied rather than a known vendor.
_CUSTOM_ENDPOINT_PROVIDERS = {"custom", "local", "llama.cpp", "llamacpp", "ollama", "lmstudio", "vllm"}
# Mid-stream drop markers. Deliberately narrow: our own retry-exhaustion
# summaries plus the OpenAI SDK's stream-abort errors.
_STREAM_DROP_FRAGMENTS = (
"stream connection", "peer closed connection", "incomplete chunked read",
"connection broken", "stream ended prematurely", "sse", "mid-stream",
)
# Exception top-level modules that mean "API/transport call failed" (vs. a bug
# in our dispatcher = gateway layer): every SDK family our adapters raise from
# plus raw transports.
_API_EXC_MODULE_PREFIXES = (
"openai", "httpx", "httpcore", "anthropic", "botocore", "boto3", "google",
"grpc", "requests", "aiohttp", "ssl", "socket", "urllib",
)
def _is_custom_endpoint(provider: Optional[str]) -> bool:
p = (provider or "").strip().lower()
return p in _CUSTOM_ENDPOINT_PROVIDERS or p.startswith("custom:")
def _looks_like_stream_drop(message: str) -> bool:
return any(fragment in message.lower() for fragment in _STREAM_DROP_FRAGMENTS)
def _surface(layer: str, code: str, retryable: bool, provider: str = "", model: str = "") -> dict:
# Identity captured at classification time, so clients report the session
# that actually failed — not whatever the composer points at later.
identity = {k: v for k, v in (("provider", provider), ("model", model)) if v}
surface = {"layer": layer, "code": code, "retryable": bool(retryable), **identity}
if layer == LAYER_AUTH and provider:
# OAuth providers are fixed by signing in again; API-key providers by
# replacing the key. The client's one-click recovery needs to know which
# and how to name the account it re-opens.
surface["auth_kind"] = auth_kind(provider)
surface["provider_label"] = _provider_label(provider)
return surface
def _provider_label(provider: str) -> str:
try:
from hermes_cli.models import provider_label
return provider_label(provider)
except Exception: # pragma: no cover — advisory only
return provider
def auth_kind(provider: Optional[str]) -> str:
"""``"oauth"`` for providers whose credential is an OAuth/subscription grant
(desktop Accounts tab), ``"api_key"`` for everything else."""
try:
from hermes_cli.provider_catalog import provider_catalog_by_slug
descriptor = provider_catalog_by_slug().get((provider or "").strip().lower())
return "oauth" if descriptor is not None and descriptor.tab == "accounts" else "api_key"
except Exception: # pragma: no cover — advisory only
return "api_key"
def _disk_full(candidate: Any) -> bool:
try:
from hermes_state_errors import is_disk_full_error
return bool(is_disk_full_error(candidate))
except Exception: # pragma: no cover - defensive import guard
return False
def _result_layer(reason: str, error_text: str, provider: str) -> str:
if reason in _REASON_TO_LAYER:
return _REASON_TO_LAYER[reason]
if reason in _TRANSPORT_REASONS and _is_custom_endpoint(provider):
return LAYER_ENDPOINT
return LAYER_STREAMING if _looks_like_stream_drop(error_text) else LAYER_PROVIDER
def build_error_surface_from_result(result: Any, provider: str = "", model: str = "") -> Optional[dict]:
"""Descriptor for a returned-error turn result (``failed=True`` dicts).
Uses the stamped ``failure_reason`` plus error text. None when the result
carries no failure signal.
"""
try:
if not isinstance(result, dict):
return None
error_text = str(result.get("error") or "")
reason = str(result.get("failure_reason") or "").strip()
if not error_text and not reason:
return None
# Disk-full wins outright: the fix (free space) is unrelated to the
# provider stack; hermes_state owns the pattern list.
if error_text and _disk_full(error_text):
return _surface(LAYER_DISK, "disk_full", False, provider, model)
if result.get("billing_block") or reason in ("billing", "billing_unverified"):
return _surface(LAYER_BILLING, reason or "billing", False, provider, model)
# The Nous free tier refused or could not serve the turn (``agent/turn_recovery.py``
# stamps ``free_tier``): its own code, so a client offers the free sign-in rather than an
# OAuth re-login, and the chat sentence rides along as the card body.
if isinstance(free_tier := result.get("free_tier"), dict) and free_tier.get("kind"):
kind = str(free_tier["kind"])
surface = _surface(LAYER_PROVIDER, f"free_tier_{kind}", kind in _FREE_TIER_RETRYABLE_KINDS, provider, model)
if message := str(free_tier.get("message") or ""):
surface["message"] = message
return surface
if not reason: # failed result without a classified reason (legacy paths)
drop = _looks_like_stream_drop(error_text)
return _surface(LAYER_STREAMING if drop else LAYER_PROVIDER, "stream_drop" if drop else "unknown", True, provider, model)
# Prefer the classifier's own verdict (``failure_retryable``); the
# reason-set fallback covers older results.
retryable = result.get("failure_retryable")
if not isinstance(retryable, bool):
retryable = reason not in _NON_RETRYABLE_REASONS
return _surface(_result_layer(reason, error_text, provider), reason, retryable, provider, model)
except Exception: # pragma: no cover — never break the error path
logger.debug("error_surface: result classification failed", exc_info=True)
return None
def build_error_surface_from_exception(
exc: BaseException, provider: str = "", model: str = "", api_key: Any = None,
) -> Optional[dict]:
"""Descriptor for an exception that escaped the turn dispatcher.
API/transport exceptions go through ``classify_api_error`` (same taxonomy
as the retry loop); anything else is a gateway-layer failure.
"""
try:
message = str(exc) or type(exc).__name__
if _disk_full(exc):
return _surface(LAYER_DISK, "disk_full", False, provider, model)
api_like = (type(exc).__module__ or "").split(".")[0] in _API_EXC_MODULE_PREFIXES or hasattr(exc, "status_code")
if not api_like or not isinstance(exc, Exception):
return _surface(LAYER_GATEWAY, type(exc).__name__, True, provider, model)
from agent.error_classifier import classify_api_error
classified = classify_api_error(exc, provider=provider, model=model, api_key=api_key)
synthetic = {"error": classified.message or message, "failure_reason": classified.reason.value}
surface = build_error_surface_from_result(synthetic, provider=provider, model=model)
if surface is not None:
surface["retryable"] = bool(classified.retryable)
return surface
except Exception: # pragma: no cover — never break the error path
logger.debug("error_surface: exception classification failed", exc_info=True)
return None
# ---- BEGIN PLUGIN-COMPAT (revert-scheduled; see COMPAT_MANIFEST.md) ----
# Names external plugins imported from this module before the Sep 2026 decomposition.
# Internal code MUST NOT use these (scripts/check_compat_pointers.py fails CI if it does).
# The whole block is removed by reverting the commit that added it.
LAYER_RUNTIME = "runtime"
# ---- END PLUGIN-COMPAT ----