diff --git a/gateway/run_startup.py b/gateway/run_startup.py
index a97622aa1c..a8dc7f05d7 100644
--- a/gateway/run_startup.py
+++ b/gateway/run_startup.py
@@ -1250,7 +1250,7 @@ class GatewayStartupMixin:
                 self._startup_parked_platforms = True
                 logger.error(
                     "%d configured platform(s) failed to start and are parked (fix the reported error, "
-                    "then `/platform resume <platform>`): %s. The gateway is DEGRADED — it serves the "
+                    "then `hermes gateway restart`): %s. The gateway is DEGRADED — it serves the "
                     "remaining platform(s) with those unserved.",
                     len(startup_nonretryable_errors), "; ".join(startup_nonretryable_errors),
                 )
diff --git a/gateway/status.py b/gateway/status.py
index b351cd03fd..9419b6bf60 100644
--- a/gateway/status.py
+++ b/gateway/status.py
@@ -944,12 +944,13 @@ def parse_active_agents(raw: Any) -> int:
         return 0
 
 
-# Only a live ``running`` gateway is a valid begin-drain target.
-_DRAINABLE_GATEWAY_STATES = frozenset({"running"})
+# Live, serving states: a valid begin-drain target. ``degraded`` is a serving gateway with a parked
+# platform (a dead watchdog-stamped ``degraded`` is already excluded by ``gateway_running=False``).
+_DRAINABLE_GATEWAY_STATES = frozenset({"running", "degraded"})
 
 
 def derive_gateway_busy(*, gateway_running: bool, gateway_state: Any, active_agents: Any) -> bool:
-    """Busy iff live, ``running``, and ``active_agents > 0`` -- the contract NAS gates on. Liveness
+    """Busy iff live, serving (``running``/``degraded``), and ``active_agents > 0`` -- the contract NAS gates on. Liveness
     keys off ``gateway_running``, NEVER ``updated_at`` (a stale heartbeat is a health warning, not death)."""
     if not derive_gateway_drainable(gateway_running=gateway_running, gateway_state=gateway_state):
         return False
@@ -957,7 +958,7 @@ def derive_gateway_busy(*, gateway_running: bool, gateway_state: Any, active_age
 
 
 def derive_gateway_drainable(*, gateway_running: bool, gateway_state: Any) -> bool:
-    """Drainable iff live and ``running``; independent of ``active_agents`` (idle drains finish)."""
+    """Drainable iff live and serving; independent of ``active_agents`` (idle drains finish)."""
     return bool(gateway_running) and gateway_state in _DRAINABLE_GATEWAY_STATES
 
 
diff --git a/hermes_cli/gateway.py b/hermes_cli/gateway.py
index c90580de8d..dcdec3f6b9 100644
--- a/hermes_cli/gateway.py
+++ b/hermes_cli/gateway.py
@@ -5173,7 +5173,7 @@ def _runtime_health_lines() -> list[str]:
 
     # A live-claiming snapshot can outlive an ungracefully killed gateway (taskkill /F, OOM). Past
     # the freshness TTL with the recorded PID gone, say so instead of rendering stale live state.
-    if gateway_state in ("running", "starting", "draining") and runtime_status_is_stale(state):
+    if gateway_state in ("running", "degraded", "starting", "draining") and runtime_status_is_stale(state):
         if not runtime_status_pid_is_live(state):
             lines.append(
                 f"⚠ Stale gateway_state.json: recorded state '{gateway_state}' but the "
diff --git a/hermes_cli/gateway_windows.py b/hermes_cli/gateway_windows.py
index e90b4cb981..56eae9a9fd 100644
--- a/hermes_cli/gateway_windows.py
+++ b/hermes_cli/gateway_windows.py
@@ -1407,7 +1407,7 @@ def _probe_state_file(state_path: Path) -> None:
                 age_str = f" (updated {age_seconds}s ago)"
             except Exception:
                 pass
-        _probe(5, gateway_state == "running", f"gateway_state.json state={gateway_state!r}{age_str}")
+        _probe(5, gateway_state in ("running", "degraded"), f"gateway_state.json state={gateway_state!r}{age_str}")
     except Exception as exc:
         _probe(5, False, f"gateway_state.json present but unreadable: {exc}")
 
diff --git a/hermes_cli/web_routers/status.py b/hermes_cli/web_routers/status.py
index c41a9f1c89..86994a6f7c 100644
--- a/hermes_cli/web_routers/status.py
+++ b/hermes_cli/web_routers/status.py
@@ -306,7 +306,7 @@ async def _resolve_gateway_status(profile_dir: Optional[Path], health_url) -> Di
             # The health probe confirmed the gateway is alive, but the local runtime status
             # file may be stale (cross-container): override so the badge is correct.
             gateway_state = "running"
-        elif gateway_state in {"running", "starting"} and runtime_status_is_stale(runtime):
+        elif gateway_state in {"running", "degraded", "starting"} and runtime_status_is_stale(runtime):
             # Alive PID, but housekeeping stopped re-stamping the heartbeat: the loop or the
             # housekeeping thread wedged while the file still says 'running' (#113372). Same arm
             # as ``hermes gateway status`` so the sidebar strip and the CLI agree.
diff --git a/tests/gateway/test_status.py b/tests/gateway/test_status.py
index a25890fe58..c5438e2b6b 100644
--- a/tests/gateway/test_status.py
+++ b/tests/gateway/test_status.py
@@ -1224,6 +1224,15 @@ class TestGatewayBusyDerivation:
             gateway_running=True, gateway_state="running", active_agents=0
         ) is False
 
+    def test_degraded_gateway_with_work_is_busy_and_drainable(self):
+        # Serving with a parked platform (#91547): in-flight turns must not look idle to NAS.
+        assert status.derive_gateway_busy(
+            gateway_running=True, gateway_state="degraded", active_agents=2
+        ) is True
+        assert status.derive_gateway_drainable(
+            gateway_running=False, gateway_state="degraded"
+        ) is False
+
 
 class TestRespawnStormBreaker:
     def test_no_storm_under_threshold(self, tmp_path, monkeypatch):