diff --git a/hermes_cli/web_routers/messaging.py b/hermes_cli/web_routers/messaging.py
index 468a3e6037..d30375aa59 100644
--- a/hermes_cli/web_routers/messaging.py
+++ b/hermes_cli/web_routers/messaging.py
@@ -22,8 +22,8 @@ from typing import Any, Optional
 from fastapi import APIRouter, HTTPException
 
 from gateway.status import (
-    multiplexer_liveness_for_profile, profile_platforms_from_multiplexer, resolve_gateway_liveness,
-    retained_gateway_state)
+    multiplexer_liveness_for_profile, profile_name_for_home, profile_platforms_from_multiplexer,
+    resolve_gateway_liveness, retained_gateway_state)
 from hermes_cli._subprocess_compat import windows_hide_flags
 from hermes_cli.config import OPTIONAL_ENV_VARS, get_env_path
 from hermes_constants import get_process_hermes_home
@@ -294,7 +294,7 @@ def _platform_payloads(scoped_dir: Optional[Path], entries) -> list[dict[str, An
     # profile's standalone days outranks nothing: only a record proving a live own gateway does —
     # the same rung order ``resolve_gateway_liveness`` uses (own runtime PID before the multiplexer),
     # so the two surfaces cannot disagree. Unscoped, the profile is the process's own home (a pooled
-    # ``hermes --profile X serve``); the default home resolves to a name the multiplexer never serves.
+    # ``hermes --profile X serve``).
     own_home = scoped_dir if scoped_dir is not None else get_process_hermes_home()
     if (
         runtime is None
@@ -302,7 +302,16 @@ def _platform_payloads(scoped_dir: Optional[Path], entries) -> list[dict[str, An
     ):
         served = multiplexer_liveness_for_profile(own_home)
         if served is not None:
-            runtime = {**served[1], "platforms": profile_platforms_from_multiplexer(served[1], own_home.name)}
+            # The fold keys on the profile NAME rung 4 just proved served; ``own_home.name`` is only
+            # the directory basename (".hermes" or any custom HERMES_HOME name for the default root,
+            # the profile id only for secondaries under profiles/<name>) — the default's flat keys
+            # then never matched and the card read "Restart needed" forever (#123088).
+            runtime = {
+                **served[1],
+                "platforms": profile_platforms_from_multiplexer(
+                    served[1], profile_name_for_home(own_home) or "default"
+                ),
+            }
     return [_messaging_platform_payload(entry, env_on_disk, runtime, scoped=scoped_dir is not None, profile_home=scoped_dir)
             for entry in entries]
 
diff --git a/tests/hermes_cli/test_served_profile_mirror_platforms.py b/tests/hermes_cli/test_served_profile_mirror_platforms.py
index 174e06e7f4..4b926ae4c6 100644
--- a/tests/hermes_cli/test_served_profile_mirror_platforms.py
+++ b/tests/hermes_cli/test_served_profile_mirror_platforms.py
@@ -89,6 +89,38 @@ def test_default_profile_keeps_its_flat_adapters_when_rekeyed(served_root):
     assert "telegram" not in plats  # that entry belongs to alpha
 
 
+def test_messaging_card_for_the_default_home_rekeys_by_the_profile_not_the_dirname(tmp_path, monkeypatch):
+    """The multiplexer fold keys on the profile NAME; ``_platform_payloads`` used to pass
+    ``own_home.name`` — the directory basename, ``.hermes`` for the shipped default root or any
+    custom ``HERMES_HOME`` name, equal to the profile id only for secondaries under
+    ``profiles/<name>``. On the default home the fold came back empty and the Channels card read
+    "Restart needed" forever while the multiplexer served its flat-keyed adapters (#123088)."""
+    import gateway.status as status
+    from hermes_cli.web_routers import messaging
+    root = tmp_path / ".hermes"  # the shipped default root's literal name — never equal to "default"
+    root.mkdir()
+    (root / "config.yaml").write_text("gateway: {multiplex_profiles: true}\n", encoding="utf-8")
+    record = {
+        "pid": os.getpid(), "hermes_home": str(root), "gateway_state": "running",
+        "served_profiles": ["default", "route-runner"],
+        "platforms": {"telegram": {"state": "connected"}},
+    }
+    monkeypatch.setenv("HERMES_HOME", str(root))
+    import hermes_constants
+    monkeypatch.setattr(hermes_constants, "_default_hermes_root_memo", None)
+    # A launch-service gateway's record fails the own-rung argv check (inline ``-c``), so the card
+    # falls through to the multiplexer rung — mirrored here by an absent own record.
+    monkeypatch.setattr(messaging, "read_runtime_status", lambda *a, **k: None)
+    monkeypatch.setattr(messaging, "multiplexer_liveness_for_profile", lambda home: (os.getpid(), record))
+    monkeypatch.setattr(status, "_read_process_cmdline", lambda pid: "hermes gateway run")
+    monkeypatch.setattr(messaging, "_platform_enablement", lambda *a, **k: (True, True, None))
+    entry = {"id": "telegram", "name": "Telegram", "description": "", "docs_url": "", "env_vars": [],
+             "required_env": []}
+    [payload] = messaging._platform_payloads(None, [entry])  # unscoped: the dashboard's own home
+    assert payload["gateway_running"] is True
+    assert payload["state"] == "connected", payload
+
+
 def test_messaging_card_for_a_served_profile_reads_connected_not_restart_needed(served_root, monkeypatch):
     from hermes_cli.web_routers import messaging
     monkeypatch.setattr(messaging, "_platform_enablement", lambda *a, **k: (True, True, None))